Cross system update - unable to update

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Daniel Pelmenstein

• 19. August 2022 13:30

Hi all,

I have a Cross device with v. 4.9.1. I've tried to update to 4.9.8 (and then to v. 5.0.4 or whatever), but I keep getting a message "Update failed, please try again later". Has anyone else encountered this problem, and how you have dealt with it? I have already reset my system definitions, and have done some other stuff suggested by our local support team, but without success.

Any ideas?

Many thanks!

Daniel

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  Thierry CHARLÈS

  • 19. August 2022 13:41

  You must have received a message from TwoNav, there are connection problems at the moment. contact the after-sales service

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  Daniel Pelmenstein

  • 19. August 2022 13:44

  Thanks Thierry. Actually, this issue exists for more than half a year (I just didn't have the time to deal with it). Have you heard anything about it?

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  Thierry CHARLÈS

  • 19. August 2022 13:48

  Yes, but since there are communication issues, the process may not be successful. Contact the after-sales service link send a request at the top of the page

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  Daniel Pelmenstein

  • 19. August 2022 13:51

  Done, thanks. Let's see what they come with. Our local support team is quite useless.

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