Multiple Problems

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Jez Turner

I purchased an Aventura 2 on 1/8/2022. I have had multiple problems with it and it now doesn't work at all. I first used the device in May 2023. Problems:
1. The charging port cover does not fit and I have to tape it shut.
2. The unit sometimes switches itself off during use and I lose the data of my current activity.
3. The display sometimes stops illuminating and I have to reboot.
4. The amount of ascent has stopped displaying.
5. Maps I have installed have disappeared.
6. Settings are liable to suddenly change themselves.
7. The compass is extremely unreliable even after calibration.
8. The device will no longer pick up wi-fi.
9. The device now won't switch on at all unless plugged in to the mains. (Obviously no use to me). When I plug it in to charge, it is saying 100% battery but that is wrong. I have tried another battery, same result.
The unit has not been damaged in any way or got wet. I have downloaded the latest updates. Most of these problems have started in the last couple of weeks, since the update and just after the warranty has run out.

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    Thierry CHARLÈS

    Hello Jez,

    The legal warranty period in the European Union is 3 years since 01/01/2022 (Two years for products acquired before this date). Your GPS is under warranty until 07/31/2025. Use the send a request link at the top of this page to contact after-sales service (See § https://www.twonav.com/fr/conditions-generales-de -sale) TwoNav is therefore required to restore it to you (see General Conditions of Sale at the bottom of the page of the TwoNav site).

    Will you keep us informed of its restoration?

    Best Regards

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    Jez Turner

    Thanks! The UK is not in the European Union though. I'll keep you posted.

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    Jez Turner

    The last update seems to have cured the problems, except the charging port cover (obviously). So I started using it again and it's been fine for a couple of weeks but now it won't charge. The charger is not the problem.

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    Jörg Thiesemann-Bihn

    My aventura 2 stopped taking charge last September. I mailed it to TwoNav, Barcelona. Was adviced of several weeks repair time. The repaired unit was returned within this period at no cost.

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    Thierry CHARLÈS

    Hello,

    Try with a new charger capable of delivering, for an adventure, at least 3A at 5 volts. I had this case recently; I blamed the GPS, but it turns out that it was charger failures (2 cases in a few weeks). Since I use another charger everything is correct. Try a new charger before thinking about having it repaired.

    Best Regards

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    Bernard Perrot

    Thierry,

    Don't reply to this kind of fishing post !
    All the text is useless, just to encourage people to click the link at the end! (don't click...).
    Marvin Home is a very new guy on this forum (today), and incidentally an asshole.....

    Best regards,

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    Jez Turner
    • Edited

    Some posts have disappeared from this thread. The outcome for me, and one or two others, was that the problem was with the charging port. Our Aventuras have been repaired by TwoNav although the connection on mine feels a bit ropey. If it fails again I'll post an update.

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