Trail 2 not switching on

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20 comments

  • Avatar
    Thierry CHARLÈS

    Hello,

    Since you don't use it often, it could have been stored without having been turned OFF, or while on standby, or....? So it is possible, it is only a possibility, that the battery is completely discharged, washed. Before attempting a return for repair, how can you try to regenerate it? You need a charger capable of delivering 5 Volts at 3 Amperes, and you connect a new USB cable to this source and you wait... It can take several hours, the total charge when the battery is in perfect condition is 3 hours , once washed it is more than 24 hours.. If that does not save your GPS use the send a request link at the top of this page to contact after-sales service. If it saves him, come and say hello.

    Bests Regards

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    Thierry CHARLÈS

    Don't forget that a battery is only a chemical block, whether the device is OFF or ON or in a drawer this chemical block always "works"... It is also preferable to make it work than forget it, chemical reactions, particularly on the electrodes, sometimes hold surprises.

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    Paul Fennemore

    I have the same problem with my TwoNav. It will not turn on. Did this problem get fixed?

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    Paul Fennemore

    I have the same problem with my TwoNav. It will not turn on. Did this problem get fixed?

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    Thierry CHARLÈS

    Hello

    This is not an "BUG", nor a recurring problem.

    Probably a breakdown (ON/Off button, internal power supply, etc.) or a battery fault, do you use it or recharge it regularly?

    Best regards

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    Paul Fennemore

    Hi Thierry,
    Ive been using the device recently about 3 or 4 times a month. I fully recharge it after each time I use it. I hardly use it during the winter. It’s been fine for the 3 years I’ve had it until now.
    Not only will it not turn on but it will not connect to my PC.
    I need to get this fixed quickly as I’m going on a mountain bike holiday in two weeks and I’m leading 8 bikers on 5 days of off road mountain biking. Thanks mapped out all the routes online.
    Thanks

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    Roy Beer

    Paul, in the end I had to send it in, it was under warranty so they arranged pick up and returned. It was not a quick turn around. They didn't say what was wrong with it

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    Paul Fennemore

    Thanks Roy. Unfortunately my TwoNav only had a 2 year warranty. But it’s good to know it can be fixed. Buying a new GPS and having to buy all the maps again will cost over £500.
    I have filled out the support request form. So hopefully that will kick off the repair process. But it needs to be done in two weeks for my big bike trip I am leading. However my friend has a Garmin so I can use that.

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  • Avatar
    Thierry CHARLÈS

    Hello,

    If you need to replace your GPS with a TwoNav, the maps you purchased will be usable in the new GPS. Just reload them via WiFi directly from the GPS menu.

    There would only be the cost of the new GPS, for example the TERRA which has a screen of the same size as the Trail 2 is €399. (By requesting TwoNav you will have it cheaper)

    If you buy a GPS from another brand, in this case your maps will not be reusable.

    At TwoNav the maps purchased can be used on 5 different devices (PC, app, and therefore 3 separate GPS)

    It will probably be repaired, if you want to reduce the downtime take the shipping at your expense by dropping it off at a collection point you will save several days.

    Best Regards

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    Paul Fennemore

    Thanks very much for your reply. I bought the TwoNav from OS in the U.K. it came loaded with 1:50 ordinance survey maps for the U.K. So do I still need to buy these Topo maps again?

    I will send my old TwoNav in for repair. I am in the U.K. where is a drop off point?

    Thanks

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    Paul Fennemore

    Please send the address to where I need to send my TwoNav for repair?

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    Paul Fennemore

    If I have to buy a new device the Terra with full Topo U.K. OS maps is £486 where the same device with the same maps on Amazon is only £407 including shipping. Do you know why there is such a big difference in price?

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    Paul Fennemore

    Carrer d'en Draper 13
    P.I. Valldegata
    Arenys de Mar
    Barcelona
    08350
    ES

    Is the above address where I need to send the device for repair?

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    Thierry CHARLÈS

    No, you must fill out the send a request form at the top of this page.

    You will receive an RMA by email in return within a few with a support number and the data to track the return of your GPS without this document it will go badly.

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    Paul Fennemore

    I already have thanks

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    Paul Fennemore

    Hi,

    I sent my TwoNav back to you for repairs on the 19th August. Have you received it yet? If not I will claim on the insurance.

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    Thierry CHARLÈS

    Hello

    To get a response from customer service, you must use the send a request link. On the top right of this page

     

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    Paul Fennemore

    I posted my TwoNav to you on the 19th August for repairs. Please could you let me know if you have received it?
    If not, I will assume it has been lost in the post and will make an insurance claim.
    Thanks
    Paul

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    Thierry CHARLÈS

    Hello,

    Please post your question to this address

    https://support.twonav.com/hc/fr/requests/new

    If you have not opened an "RMA" on this site (https://support.twonav.com/hc/fr/requests/new), your shipment is not tracked and may have been lost. They are waiting for you to use the official channel to identify yourself and contact you.

    This is a user site

    Bests regards

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