TRAIL 2 - black screen

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Gal Feingold

• January 06, 2021 19:21

Hi,

I have got new Trail 2. 

When boot it for the first time the device asked be to preform version update. after a while, when prefoming the system version, the device stuck.

I have tried to hard rest it, but now the screen is black and not responding at all. 

can anyone help resovle it

thank in advance 

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• 

  Thierry CHARLÈS

  • January 06, 2021 21:23

  Good evening,

  It is long and it is normal, it was necessary to let it work. Black screen it is normal because it replaces its software.

  A reset during installation, damn it is the disaster!

  Leave a day, doing nothing. In a day you try to recharge the battery to see if it will boot.

  If nothing happens, factory reset

  Good hike

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  Gal Feingold

  • January 07, 2021 18:13

  thank you for the respond.

  unfortunately, it doesn't work after all. you mention factory reset, how can I do it 

  thanks

  Gal 

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  Thierry CHARLÈS

  • January 07, 2021 18:47

  Good evening,

  I may be wrong, but as you have caused a reset of the processor during the loading or installation of the software. Only the BOOTLOG remains functional.

  There is no way out at your level, contact the after-sales service to give you a return ticket. Via the send a request link at the top of this page. Be patient, it will take a long time.

  Bonnes randonnées

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