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    Thierry CHARLÈS

    Hello,

    Let's not be "aggressive" perhaps starting with a hello, and closing with a usual polite formula, what do you think?

    Just as you have just made a mistake by posting your feelings on the user forum, instead of contacting support (which does not exempt you from the usual polite formulas) you probably did not click in the right place in the menu since you're the only one complaining.

    This being in line with your comment, you are trying to renew a free subscription, which logically makes no sense since you must now switch to the paid option!

    Kind regards from an other user.

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    Ofer Pillar

    Thierry,
    I am not sure what is you role, however, you are mistaken all the way.

    When I received a notification that my free subscription is about to expire, I have purchased an annual subscription for SeeMe, however, it didn't work. Than I was told by the support team to wait till the old one expires, which I did. The company told me that it issued a credit for the payment I made, but I still have not seen it.

    I was provided with a sale promotional coupon with a link to purchase the SeeMe feature, but it doesn't work.
    I am in constant communication with the support team, but they seem not to know what to do, so please, don't lecture me about being aggressive - one of the main reasons I have purchased TwoNav was due to this feature and now it seems not to work.
    I hope that the support team would find a way to solve the problem, otherwise the whole TwoNav product is useless to me.
    If you are someone with knowledge, rather than lecturing me, try to provide a solution.

    Thanks you.

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    Thierry CHARLÈS

    Hello,

    Indeed, this new explanation differs a little from the previous one, it is less virulent and more complete, like what.

    I simply note that you can't do it, that the after-sales service can't do it either, what do you want them to do!

    Subscription to see me and renewal of this subscription I believe that you must be the one and only to come and complain about it.

    There is necessarily a problem on your side, are you sure that your payment method is working?

    In short, I've subscribed to See Me since the beginning and it's no problem, you can renew several days or weeks before the deadline and it comes at the end of the old one.

    Best regards

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    Ofer Pillar

    I have done everything I could. The payment went through and the company, after seeing that the subscription didn't get renewed, cancelled it, and credited me for the payment - although that I have not seen yet in my account.

    Anyway, I need this feature, and if there is anything wrong at my side (which I don't think is the case), the company should be able to point it out for me. I have asked them to manually renew my subscription and invoice me, but regretfully, this also was not done.

    Practically, I am at loss and would accept any help I can get.

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    Thierry CHARLÈS

    Apart from making this subscription for you, I don't see a solution!

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    Ofer Pillar

    I will be glad to pay anyone who will manage to do it for me. This is what I have asked from support and sales, but so far they didn't come with any solution.

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    Thierry CHARLÈS

    Indeed, now it is clearer on your true intentions!

    And that explains a lot!

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