impossible to delete routes in Go

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Clark Gableton

• April 12, 2023 13:43

hi,

my Go cloud storage space is apparently full. I'm trying to delete old routes to make room from https://go.twonav.com/routes 

I click on the trash icon, confirm the deletion. The route disappears, but a few seconds later, the list refreshes and the route is back 🤬

How can I fix this?

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  Thierry CHARLÈS

  • April 12, 2023 15:17

  Yes, there are a lot of documents in your GoCloud including your Screen Shots.

  This is a problem, I have already reported it to TwoNav everything you delete from the GoCloud is no longer deleted, you have to delete what you can in Land menu my activities or my routes.

  The log is the nuvol_data file in c:/document/compegps/data if you delete this file, the next time you open Land, everything on Go_Cloud comes back to .../data (try to delete a from Land).

  Report this bug to TwoNav

  CDLT

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  Clark Gableton

  • April 14, 2023 13:32

  Apparently something has been fixed!

  I've been able to delete all routes and activities from Go!

  What is weird that "something" is still taking 19.13 MB / 64%, but what??

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  Thierry CHARLÈS

  • April 14, 2023 13:39

  Hello here it is an forum for user to have an answer contact TwoNav https://support.twonav.com/hc/fr/requests/new

  Or

  1. Close Land
  2. Delete the nuvol_data file in c:/document/compeGps/data 
  3. Open Land
  4. Make a new synchronisation
  5. Open c:/document/compeGps/data , and you find all the file of the GoCloud

  Bests Hike

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  Clark Gableton

  • April 14, 2023 14:00

  Thanks! A lot of activities were still visible in Land, though they didn't appear in Go >_<

  Go still shows 19.13 MB while Land says only 6.3 MB are occupied.

  What a mess...

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  Thierry CHARLÈS

  • April 14, 2023 14:30

  TwoNav Answer :

  We are still reprocessing all the GO data for the GO website and associates (e.g. Link App, or share to Strava).

  So new uploaded files take hours to be shown in web. And some users still have many missing tracks in web.

  All files are ok in the cloud, nothing is lost, but it is the process to make them available in the website that is currently slow and pending to recover all the data.

  I expect the situation will be stabilized in the next few days.

   

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