OS Maps login

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    Andrew McNeill

    I also have this problem.  Contacted support and received the reply and workaround below, which works

    About the connection to OS maps.... OS has decided to change the system and it doesn't work anymore. We are waiting for an answer from them to be able to connect again, but at the moment they are not cooperating.
     
    You can download the GPX from the OS website and copy them to your device, as a workaround.

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    Cathy Birch

    Having also had this problem my husband has brilliantly found a simple work around for if you have a smartphone. Firstly you'll need to have the OSMaps app on your phone, logged in to your OS account, then:

    1) On your phone download the app "TwoNav Link" and log in with your usual two nav password

    2) On your GPS go to settings, Smartphone and Add Device

    3) Once you've successfully paired open the OS app on your phone, choose your route, click Export GPX and select TwoNav Link. It then gives you the option to "Send to Paired Device"

    It also seems that if your phone and device are both on it will remember the pairing, so after first set up you only need to do step 3. We haven't managed to find a way to export multiple routes, so the first time there was a bit of catching up to do - but only took about 20 minutes to get all our routes over.

     

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    Chris Duncan

    Just to confirm that the issue is NOT with TwoNav but the Ordnance Survey.

    I don't think I am saying anything out of turn if I reproduce my correspondence with the OS in Nov 2023:

    "Can I follow up an enquiry I raised this time last year, please?
    I attach the full exchange for completeness but the position in essence [as I understand it] is this:
    1.  You stopped selling your OS-branded TwoNav GPS devices and, in consequence, discontinued the support for the transfer of files over Wi-Fi (ie one could no longer log in to one’s OS account and access online routes etc via the GPS).  (I am not sure why this should be given the impact on your existing users and whether it was deliberate or consequential, but that was the effect!).
    2.  I note that you have recently started reselling TwoNav devices (eg Terra with full Landranger mapping) so I am wondering if you are intending [or believe you already have] reinstated this remote syncing of routes facility.  I ask because I have recently upgraded to a new Terra [without mapping] and the facility to log in to one’s OS account is still there - as it is on their Land 9 desktop software - yet it doesn’t work."
     
    Response:
    "Thank you for your patience while I got an answer for you for our Commercial Team.
    When we stopped selling OS branded TwoNav devices, the support for the Wi-Fi feature was not updated as the app was updated.
    There are no plans to reinstate this feature, even though it is available on the new TwoNav devices, that are being sold again on our shop website.
    The only fix for this is to download the GPX file for a route in OS Maps and then drag and drop it into a data folder on the device when it is plugged into a computer.
    I am sorry if this is not the news that you were hoping to hear, and thank you for raising this enquiry."
     
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