Tail2 hang after last trip and fail to be off. Now I could not turn it on any more

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Albert Sun

• 30 luglio 2022 21:11

Hi, I went to ride with my trial2 for 2.5hours, when I returned home pressed stop recording then system hang - no response to my press on screen nor by button. I could not find a way to reset or recover the system. And now the Device seems completely off - even though I put the charger on the screen does not show any charging logo or light. Could you please advise what could be the right step to restore the system and recover my trail2 from the situation? Thank you!

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  Thierry CHARLÈS

  • 31 luglio 2022 06:03

  Hello,

  Here it is a user forum, it is not the after-sales service that answers you, but other users. The link to reach the after-sales service is at the top of this page.

  The "RESET" process is documented, it consists of keeping the ON/OFF button pressed for a long time (more than 5 seconds).

  Then on the incident itself:
  - Your GPS is probably not in the latest software version?
  - In principle, when this incident occurs you should not touch anything, he must have been busy with another task, let it go and it starts again!

  If the RESET process does not succeed leave it like this and every 24 hours try to connect it to your charger, until it restarts.

  Have you noticed if in the dark the backlight remains active, if so it means that the software is blocked but it will unload and the procedure of the line above will work. If the screen is completely opaque at night, it is OFF, try the RESET and if it does not work, contact the after-sales service for a repair.

  Since the screen is "black" after trying to close the recording you had to do another action, otherwise he would have been "woken up" by his "watchdog".

  PS: It's a "TRAIL 2" not a TRIAL 2"

  Cordially

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  Albert Sun

  • 31 luglio 2022 08:19

  Thank you Cordially for your prompt response, seems the long press On/off button does not work in my case, and I put my charger on the device does Not response the whole night. Will have to contact repair team to get it sorted. If you may advise the right contact to initiate the repair process will be much appreciated! Btw I am using Link 1.2.0 to connect with my device(trail os 6729) last month. Albert

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  Thierry CHARLÈS

  • 31 luglio 2022 08:47

  Then, 

  The link to contact the after-sales service is at the top of this page, it's "send a request", you have to fill out the form and wait for the answer, which in principle comes within 48 hours, but these are the summer holidays.

  I don't understand the relationship quoted with Link 1.2, the current version for Window is 1.0.6! Link 1.2 allows a priori a direct communication via the BT with the GPS.

  I mentioned the software version of your GPS, the current version is 5.1.1, this last version is deemed more stable, since 5.08 I have not noticed any excessive waiting time when switching OFF or when press end of recording, before that happened, you had to wait.

  Cordially

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  Miguel castro

  • 20 agosto 2022 09:59

  Buenas.
  A mi se me bloqueó el gps y ni encendia ni apagaba. Quedaba en la pantalla de inicio. Le di un pequeño golpe seco con la palma de la mano y se soluciono. Igual es un problema de conexion de la bateria.

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  Paul Topley

  • 1 gennaio 2023 09:04

  I have a Trail 2, and it has the same fault as Albert Sun's unit.

  Albert, were you able to restart the Trail 2, or did it have to be returned for repair?

  Paul Topley

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