OS maps account unable to login on Aventura 2
My OS account has disappeared from "MY Accounts" section. Try to create a new account, enter OS login details but wont show the account. I am now unable to transfer new routes from OS account on laptop to two nav Aventura 2.
any Ideas
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Bizarrely, I recently subscribed to the 'Broadcast' and 'Emergency' system via SeeMe on two nav... and guess what... it also didn't work despite several days of trying different things. The bizarre bit comes from the speed with which I had a response to refund the subscription - within hours - and they wanted feedback!
Methinks things not going well at TwoNav. Expensive dilemma for those of us who researched hard and paid out for this satnav.
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Having also had this problem my husband has brilliantly found a simple work around for if you have a smartphone. Firstly you'll need to have the OSMaps app on your phone, logged in to your OS account, then:
1) On your phone download the app "TwoNav Link" and log in with your usual two nav password
2) On your GPS go to settings, Smartphone and Add Device
3) Once you've successfully paired open the OS app on your phone, choose your route, click Export GPX and select TwoNav Link. It then gives you the option to "Send to Paired Device"
It also seems that if your phone and device are both on it will remember the pairing, so after first set up you only need to do step 3. We haven't managed to find a way to export multiple routes, so the first time there was a bit of catching up to do - but only took about 20 minutes to get all our routes over.
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Just to elaborate on Gert's response, the issue is NOT with TwoNav but the Ordnance Survey.
I contacted the OS again last month (Nov 2023) to see if this service might be resurrected, but seemingly the answer is 'no' - they are not prepared to spend the [very modest?] time and effort required to maintain the service they promised us when we acquired their own-branded TwoNav devices...
"Can I follow up an enquiry I raised this time last year, please?
I attach the full exchange for completeness but the position in essence [as I understand it] is this:1. You stopped selling your OS-branded TwoNav GPS devices and, in consequence, discontinued the support for the transfer of files over Wi-Fi (ie one could no longer log in to one’s OS account and access online routes etc via the GPS). (I am not sure why this should be given the impact on your existing users and whether it was deliberate or consequential, but that was the effect!).2. I note that you have recently started reselling TwoNav devices (eg Terra with full Landranger mapping) so I am wondering if you are intending [or believe you already have] reinstated this remote syncing of routes facility. I ask because I have recently upgraded to a new Terra [without mapping] and the facility to log in to one’s OS account is still there - as it is on their Land 9 desktop software - yet it doesn’t work."Response:"Thank you for your patience while I got an answer for you for our Commercial Team.When we stopped selling OS branded TwoNav devices, the support for the Wi-Fi feature was not updated as the app was updated.There are no plans to reinstate this feature, even though it is available on the new TwoNav devices, that are being sold again on our shop website.The only fix for this is to download the GPX file for a route in OS Maps and then drag and drop it into a data folder on the device when it is plugged into a computer.I am sorry if this is not the news that you were hoping to hear, and thank you for raising this enquiry."
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