Very Concerned Regarding SeeMe
I'm sure that many of us have things going on such as diabetes, medication, potential for accidents, riding alone etc (I check all of those boxes). So I'd expect the SeeMe service to be water tight. Last week I couldn't add myself or my wife to the Emergency Notification option. And got a 404 when clicking on the notification link. I'm not going to try and quarterback all that happened. However, In an email with tech support this week I was told that the server had gone down over the weekend, and this gives me cause for concern. Clearly (IMO) they have/had little to nothing in place for this event. When the server went to I would have expected TwoNav to have been notified, and this can be done easily via Cloudflare which will send notification if your server is down. I would then have expected TwoNav to have sent an email to all SeeMe subscribers notifying them that the Emergancy Notification system was down (even if only for signup) as I'm unaware of whether it was just the signup links that were broken or the whole system. However, "server going down" suggests a larger event. Clearly TwoNav need to revisit their list of likely events and be prepared for them, especially when people are relying on a system that could save a life. Today my head hit a tree branch with a fair amount of force. Luckily I had a helmet on and can only think of what the result would have been if I hadn't. That's why people like me need a system we can trust...
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A quick update on the reply from the TwoNav team and it's great to see they are always looking to improve. Happy with the response :-)
Good morning,
Thank you for letting us know that the issue with your emergency contacts is now resolved. We're glad to hear that the system is functioning properly again.
We sincerely apologize for the service interruption over the weekend, and we completely understand your concern, especially considering the importance of safety-related features like SeeMe.
We acknowledge that this was a serious failure, and we are currently reviewing what happened to ensure it does not occur again.
Your suggestion to implement a more proactive monitoring and alert system, such as Cloudflare or similar automated outage notifications, is both valid and appreciated. We’ve already passed this feedback along to our technical team as a top priority for improvement.
At TwoNav, we take the trust our users place in us very seriously—especially in situations where safety may be at risk. We regret that our response did not meet expectations in this instance, and we are taking concrete steps to strengthen our disaster response and monitoring capabilities going forward.
We truly appreciate your message—not only for pointing out the issue but also for offering constructive recommendations.
TwoNav Team
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